Etihad Airways - EY (607). FAQ for agents

Booking information

• How do I book a stopover in the UAE?
• How do I book a flight with multiple destinations?
• How do I book a flight for a group?
• How do I book an Extra Legroom Seat?
• What are my fare options or fare choices?
• Booking Modification guide
• Name correction on bookings
• Flying with partner airlines

Подробнее

Baggage information

• What is my maximum baggage allowance (for non-US/Canada flights)?
• What is my baggage allowance for flights to/from the US/Canada?
• What is the baggage allowance for tickets booked via Etihad Airways when one of the flights is operated by a partner airline?
• What can guests take on the flight for free?
• How much are excess baggage charges?
• How do guests report lost or damaged baggage?
• Does baggage go all the way through to my final destination if there is a stop?
• What items are restricted on Etihad flights?
• Travelling with musical instruments?
• Travelling with sports equipment?
• Travelling with pets?

Подробнее

Family travel and younger guests

• Do different fares apply for children, depending on their age?
• Child fares
• From what age does a child require their own seat?
• What is the minimum age that an infant can travel with Etihad?
• Do you provide food for babies or children?
• Can guests take baby food/milk on board the plane in my hand baggage?
• Do you provide a baby bassinet onboard the plane?
• Can guests use their child’s own car-seat onboard the plane?
• Is the Flying Nanny available on all flights?
• Can guests leave children with the Flying Nanny during the flight?
• What is the age classification of Etihad's Unaccompanied Minors?
• How do I book for Unaccompanied Minors?
• Want to know more about Family Travel?
• Travelling to and from South Africa?

Подробнее

Special needs and other services

• Does Etihad offer any special meals onboard?
• Travelling with special medical requirements?
• Where can I download the MEDIF Form?
• How do I request a wheelchair?
• Up to what stage can a pregnant mother travel?
• Where can I find an overview of your special services?

Подробнее

On ground and airport services

• How do I book the Etihad Meet & Greet service?
• Who can book the Etihad Chauffeur service?
• Can I book and pay for an airport transfer?
• Can I book the Etihad Chauffeur service less than 24 hours before my flight?
• Who can book the Etihad Express coach service?
• Can Etihad arrange for my UAE visa?
• Where can I find information on visa requirements?
• Can my guests use the lounges at the airport?
• How do guests check in online?
• Can guests check in online when they have special services added to their booking?
• Can guests check in online when their flight is operated by a partner airline?
• Where and when can guests check in?
• When do guests check in for US flights?
• What is the US Customs and Border Protection (CBP) facility?

Подробнее

SuperSeller FAQs 

• How long will it take to receive my membership upon enrollment?
• What is a TID number?
• What if I see an IATA mismatch error in my statement?
• If I moved jobs can I keep my APIN/SuperSeller account?
• Who can I contact if I have a redemption and PointsPay query?
• Where can I find more details on PointsPay?
• Can I claim miles if I forgot to insert my APIN into a reservation?
• Who is eligible for SuperSeller membership?
• Can I have more than one SuperSeller account?
• Can I update my personal details on my SuperSeller account?
• When can I start earning miles?
• Can I earn miles on all Etihad Fare Choices?
• Can I earn miles for flights booked on partner airlines and other airlines?
• How can I check the miles I have earned?
• Can I transfer my miles from the SuperSeller account to my Etihad guest account?
• How can I redeem my SuperSeller miles?
• Can I convert my miles to cash?
• Can I redeem miles for air tickets?
• How long are my SuperSeller miles valid for?
• How can I find out more information on the SuperSeller programme?
• How do I contact my local SuperSeller office?
• Terms & Conditions

Подробнее

Extras and add-ons

• What is an Extra Legroom Seat?
• Who can book an Extra Legroom Seat?
• Can I refund an Extra Legroom Seat?
• How do I add excess baggage to my booking?

Подробнее