American Airlines - AA (001). Booking Policies & Changes + FAQ

AA recognises CRS’s as a valuable distribution channel, and as such, we participate in all major systems. As part of our participation, we pay incremental fees for travel agent bookings. Billable activity includes sell, cancel, waitlist, desire, change, schedule change, etc....

While the following initiatives and policy changes are in support of our ongoing effort to monitor and control our CRS costs, they will also improve your work environment by eliminating non-productive activity, allowing your agents to work better and work smarter.

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