The refund functionality for Lufthansa Group airlines’ tickets has been temporarily disabled in all reservation systems as well as on the airlines' websites and on lhgroup-agent.com. Refunds requests already submitted will be processed at a later stage.
We are committed to supporting you in serving your customers. Additional details on how you can support your customers will be provided as soon as possible.
Austrian Airlines extends temporary suspension of flight operations until 19 April 2020
As the worldwide entry bans have not been eased due to the coronavirus and there is still little demand for air travel, Austrian Airlines will discontinue flight operations until 19 April 2020. Repatriation flights will continue to be operated.
Passengers with booked Austrian Airlines flights can be rebooked free of charge in accordance with the extended goodwill policy (TWP 2011) and receive a discount of EUR 50/USD 50/CHF 50.