Air Astana - KC (465). ADM policy

Air Astana. Agency Debit Memo (ADM) Policy. Updated: 30 October 2015

In accordance with IATA Resolution 850m (Passenger Agency Conference Resolution Manual) Air Astana
hereby defines and updates the airlines reservations and fare audit process related to the revenue
recovery policy and the issuance of Agency Debit Memos (ADM).

ADMs are a legitimate accounting tool being used by airlines to collect amounts or make adjustments to
agent transactions related to the issuance of Travel Documents. Alternative uses of ADMs may also exist,
where an ADM could be issued for debits that are not directly related to Travel Documents; such as for
deposits or penalties for group sales, Global Distribution System (GDS) or booking abuse.

The objective of the audit process is to ensure that all fare rules and procedures are respected and in
case of the contrary, to settle the dierence in an adequate and logical way, equal for all distribution
channels. Fare audits are performed on all 465 (Air Astana) document issuances, refunds, re-issues and
revalidation transactions.

подробности в приложенном документе

• KC - ADM BSP policy